Frequently Asked Questions

What Is You Return Policy?
  • If you are not 100% satisfied with a product purchase at Green Earth Grocery, simply return the unused portion with your itemized receipt within 30 days for a full refund or exchange.
  • Please understand we do not accept returns on books, special orders, and closeout items.
  • We reserve the right to limit or refuse to accept the return of merchandise at any time and for any reason.
Do You Accept EBT Cards

Yes, we accept EBT cards.

Do You Accept WIC Vouchers

We are not authorized to accept WIC Vouchers.

Do You Offer Case Discounts

We offer a 10% discount on select products when customers purchase an entire case.

  • Products must be pre-ordered by the case to qualify for the discount.  (They may not be taken directly off of our shelves.)
  • If a product is currently on sale, you get the sale price plus the 10% discount. However, the product must be purchased and received before the sale ends.
  • We will hold a non-perishable item for up to 7 days. Perishable items vary depending on expiration date and will be less than 7 days. Customers who fail to pick up their orders will lose their eligibility to participate.

This discount does not apply to:

  • Items in the Weekly Ad
  • Vitamin and Body Care Items
  • Mountain Valley 2.5 Gallon & 5 Gallon Water
  • Absopure Water
  • Everyday Low Price Items
  • Local Items
Do You Offer Gift Cards?

Yes, gift cards are available in any denomination and may be purchased in-store.

Do You Accept Manufacturer's Coupons?

Yes, we do. However, we cannot accept coupons with other stores listed on it.

What Is Your Stance On GMOS?

We take our role seriously when it comes to what your family eats. We believe that genetically modified (GM) foods have not been proven safe for our consumption. We will not purchase any new products containing high-risk GMO crops unless these products are certified organic, verified by the Non-GMO project or labeled as having Non-GMO ingredients by brands we trust. Furthermore, to the best of our ability, we will not promote products that contain high-risk GMO crops that have not been certified organic, verified by the NON-GMO Project or labeled as having Non-GMO ingredients by trusted brands. While we don’t claim that our stores are GMO-free, we have made a significant commitment to move in that direction and believe in maximum transparency as a display of our responsibility.

High-risk GMO crops include alfalfa, canola corn, cotton, Hawaiian papaya, soy, sugar beets, zucchini, and yellow summer squash, squash. Grocery items that are not certified organic and/or verified by the Non-GMO project that include any of these ingredients are by extension high-risk GM foods.

We urge any producer making a non-GMO claim to verify that claim with the Non-GMO Project and to label their products with the Non-GMO butterfly.


What Is CBD and do you carry it?

Cannabidiol(CBD) is one of the most prevalent chemical compounds in the cannabis plant. Unlike tetrahydrocannabinol (THC), CBD is completely non-psychoactive. CBD can be taken internally or applied externally for pain relief and relaxation. We carry a diverse selection of CBD products in our supplement department.

How Do You Define "Local"?

We define “local” as anywhere within 100 miles of our store in Edwardsville.

What Does "RAW" Mean

There is no legal definition of the term “raw”, however, generally, this term is used to mean that a product has not been pasteurized or heated over 112F. This term can apply to milk or dairy products, nuts, seeds, and prepared foods.

What does organically grown mean, and why does it cost more?

The USDA states that the goal of organic farming is to “intergrate cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity.” Certified organic foods are free of most synthetic additives like pesticides, chemical fertilizers, and dyes, and must not be processed using industrial solvents, irradiation, or genetic engineering.

Production costs for organic foods are typically higher because of greater labor inputs per unit of output-in short, it takes greater time and money to produce an organic product. Simply acquiring the USDA Organic certification is an expense too great for some small family farms.

What is the difference between cage-free, free-range, organic, and pasture-raised eggs?

“Cage-Free” means that chickens are not kept in battery cages, however, the living conditions are extremely poor as they are packed into multi-level aviaries. The chickens will likely never step foot outdoors.

“Free-Range” is a term regulated by the USDA, and it means that hens must be given continuous access to the outdoors ( about 2 square feet per hen). Although they have more space than “caged” and”cage-free” hens, this does not guarantee that a hen ever actually stepped foot outside, it just means there was a way for them to do so. This term also makes no guarantees about the diet of the hens, so they very likely are eating a corn and/or soy-based feed.

“Organic” eggs come from uncaged hens that have access to the outdoors. Again, having access does not necessarily mean that the birds are actually roaming outdoors and consuming a diet of grass and bugs. ( They simply have access to an enclosed porch or a small patch of grass.) However, this designation guarantees that the birds were fed organic feed.

“Pasture-Raised” birds spend most of their life outdoors, with a fair amount of space(some regulations mandate up to 108 square feet per bird) plus access to a barn. Many are able to eat a diet of worms, insects, and grass, along with feed(which may or may not be organic). Unfortunately, Pasture-Raised is not a term regulated by the USDA, so the best way to trust this label is to investigate the source – which is easier to do when you buy from local farmers.



Will You Donate To Or Sponsor A Community Event?

Our Business focuses on local, organic, biodynamic, non-GMO, fair trade, humane, cruelty-free, and third-party-certified foods. If your organization shares a similar mission, we would love to work with you and support your event.

Have a question that still hasn’t been answered? Don’t hesitate to Contact Us. We’d love to hear from you.